Website Privacy, Cookie and Data Use Policy

PRIVACY POLICY

PLEASE READ THIS POLICY CAREFULLY BEFORE REGISTERING FOR AN ACCOUNT WITH US

Date last revised: 17th October 2024

Phoenix Cap Global (we/us/our) are committed to protecting and respecting your personal data and your privacy. We recognise that your personal data is your property and that you have provided it to us for specific purposes.

Unless otherwise required by law, the Information Commissioner’s Office (ICO) guidance or best practice, or in order to perform our contract with you, we will only process your personal data in the way we tell you or in the way you ask us to, and we will give it back to you at any time.

1. THIS POLICY

1.1 This policy, together with the Terms and Conditions, explains how any personal data we collect from you, or that you provide to us, will be processed by us or any processor on our behalf.

1.2 This policy applies to our contract with you. You are therefore advised to read it carefully. Terms used within it shall have the meaning(s) given in the Data Protection Act 2018 (Act) and/or the General Data Protection Regulation (Regulation), as applicable.

1.3 By visiting our website located at www.phoenixcapglobal.com (our Website), or by registering for an account with us, you accept and consent to the practices described in this policy.

1.4 Any changes we make to this policy will be posted on this page. You are advised to check back frequently as any changes will be binding on you when you continue to use the Website after the date of the relevant change.

1.5 For more information relating to your rights under this policy, please see section 10.

1.6 If you have any queries relating to this policy, please contact us at info@phoenixcapglobal.com.

2. WHO WE ARE

2.1 We are Phoenix Cap Global, a gold investment consultancy firm. We operate the Website and are the data controller for the purposes of the Act and the Regulation.

2.2 We are registered with the ICO to process your personal data, and our registration number is [Insert ICO Registration Number].

2.3 Your data will be processed on our behalf by Phoenix Cap Global, located in the United Kingdom. Our hosting provider will be the data processor for the purposes of the Act and the Regulation.

2.4 Your data will be held on secure servers located within the UK, but may be processed by staff who work remotely within the UK.

2.5 We operate on the terms of a written agreement with our hosting provider relating to your personal data.

3. YOUR CONSENT

3.1 By registering for an account and/or otherwise using the Website, you expressly consent to:

3.1.1 provide us with the personal data necessary to allow you to use the Website and engage in gold investment consultancy;
3.1.2 the processing of your personal data by us and/or any specifically listed third parties in accordance with this policy; and
3.1.3 the transfer of your personal data to those third parties listed in this policy for the purposes specified.

3.2 You may withdraw your consent under 3.1 at any time. However, where the withdrawal of your consent prevents us from verifying your identity or otherwise monitoring who you are, you may be unable to use certain services on our Website.

4. WHAT WE COLLECT

4.1 We may collect the following categories of data from you:

Title
Full name
Address (including postcode)
Date of birth
Email address
Nationality
Bank account details
IP addresses
Passport (including passport number)
Driving licence (including driving licence number)

4.2 When engaging with us for gold investment services, we may request additional personal identification documents to meet regulatory requirements.

5. HOW WE COLLECT YOUR DATA

5.1 By registering for an account – this includes any information you provide when signing up for an account to use our Website.

5.2 Information collected – each time you visit our Website, Phoenix Cap Global will automatically collect:

5.2.1 technical information – your IP address and internet browser type and version;
5.2.2 visit-specific information – pages you viewed or searched for, and your clickstream through the Website.

6. COOKIES

6.1 Our Website uses cookies to:

6.1.1 distinguish you from other users;
6.1.2 optimise your browsing experience;
6.1.3 make necessary improvements to our Website;
6.1.4 recognise and count the number of visitors to our Website;
6.1.5 recognise you when you return to our Website.

6.2 We use the following cookies:

COOKIE	PURPOSE
ASP.Net_SessionId	Enhances user experience by remembering session history.
ARRAffinity	Part of load balancing to enhance browsing experience.

7. WHAT WE DO WITH YOUR DATA

7.1 Your data is used to verify your identity and ensure compliance with investment regulations.

7.2 We use your data to notify you about similar opportunities, changes to our services, or any updates relevant to your account or investments.

8. HOW AND WHY WE DISCLOSE YOUR DATA

8.1 We will only disclose your personal data to third parties where necessary for processing your investment, or for legal reasons.

9. SECURITY

9.1 We have implemented technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

10. YOUR RIGHTS

10.1 You have the right to:

10.1.1 not have your personal data used for marketing purposes;
10.1.2 request access to the data we hold about you;
10.1.3 request correction of inaccurate data;
10.1.4 request deletion of your data;
10.1.5 limit how your data is processed in certain circumstances.

If you wish to exercise your rights, please contact us at info@phoenixcapglobal.com.